Lincoln Benefit Life partners with se2

Lincoln Benefit Life Company (LBL) is now partnering with se2, a third party administrator, to service its annuity and GenBuilder business. se2 is a highly regarded leader in providing customer service for the financial services industry and is handling all administrative services, such as billing, responding to customer service and claim requests, and accepting payments.

What can you expect with this change?

  • All customer service representatives will now be based in the United States
  • New contact information when calling customer service about an annuity contract or GenBuilder policy
  • A new payment mailing address (no changes are required for autopay customers)
  • Annuity commissions will now be paid through se2
  • Use the Policy Finder tool to easily identify the service provider for your customer’s contract or policy

Updated Contact Information for Annuity Contracts and GenBuilder Policies

To reach a customer service representative to conduct routine business on an LBL annuity contract or GenBuilder policy, please use the following updated contact information:

Lincoln Benefit Life
Phone: 800-643-8190
Fax: 785-286-6121
Payment Mailing Address
Lincoln Benefit Life
PO Box 758519
Topeka, KS 66675
General Correspondence
Lincoln Benefit Life
PO Box 758520
Topeka, KS 66675

See the Contact Us page for contact information on all Lincoln Benefit Life products and service areas.

More Information

More information on this transition is available at the following links:


Published: February 21, 2015

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